1. Introduction

This Privacy Policy explains how Love Luxe SA collects, uses, stores and protects your personal information when you use our website. By accessing our website, you agree to the terms of this policy and the collection of information as described below.

2. Your Privacy

Love Luxe SA is committed to protecting your privacy. We collect only the information necessary to process orders, respond to enquiries, provide personalized gifting services and improve your shopping experience. Your information is handled responsibly and in accordance with the Protection of Personal Information Act (POPIA).

3. Information We Collect

We may collect your name, email address, contact number, billing and delivery address, order details, and any information you choose to provide through our contact forms. We also collect limited website usage information through cookies and analytics.

4. How We Use Your Information

Your information is used to process orders, deliver products, respond to enquiries, provide customer support, improve our website and, where you have given consent, send occasional promotional communications.

5. Keeping Your Information Secure

We take reasonable technical and organisational measures to protect your personal information against unauthorized access, loss or misuse. While we strive to keep your information secure, no method of online transmission can be guaranteed to be completely secure.

6. Cookies

Our website uses cookies to improve your browsing experience, remember your preferences and help us understand how visitors use our website. You can choose to disable cookies in your browser settings, although some website features may not function correctly.

7. Third-Party Services

To operate our business, we may share necessary information with trusted third-party providers such as payment gateways, courier services, website hosting providers and analytics platforms. These providers are required to handle your information securely.

8. Intellectual Property

All content on this website, including our logo, branding, images, text and designs, remains the property of Love Luxe SA and may not be copied, reproduced or used without our prior written permission.

9. External Links

Our website may contain links to third-party websites. Once you leave the Love Luxe SA website, we are not responsible for the privacy practices or content of those websites.

10. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be published on this page and will take effect immediately upon publication.

11. Contact Us

If you have any questions about this Privacy Policy or how your personal information is handled, please contact Love Luxe SA using the contact details provided on our website. We will be happy to assist you.